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The rise of Google Analytics as the leader in free web analytics services created new possibilities for administrators of non-profit websites, especially those in higher education. This new addition to the webmaster’s toolkit allows tremendous insight into nearly all aspects … Continue reading →

This presentation was created for a concentration class preparing students to teach an introductory course or do corporate training in technical communication. The presentation is intended to introduce or refresh usability principles to potential instructors and to give them a … Continue reading →